Exchange Policy

At Mimisti, we want you to be happy with your purchase. If you need a different size or would prefer another Mimisti product, you can request an exchange, subject to the following conditions.

Exchange Request Period

• You must inform us and submit your exchange request within 3 days of receiving your order.
• Exchange requests made after 3 days will not be accepted.
• Once your request is received within the 3-day period, Mimisti will initiate the exchange process and our team will keep you informed about the next steps.
• The time required to complete the exchange may vary depending on the return process, inspection of the item, and product availability.

Exchange Eligibility

The item must be:

• Unused and unworn
• Unwashed
• Unaltered
• In its original condition
• Returned with all original tags and labels attached

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags and labels will not be eligible for exchange.

Exchange Conditions

• You can exchange your item for another available Mimisti product of the same value.
• If the replacement item has a higher price, the price difference will need to be paid.
• If the replacement item has a lower price, the difference will be adjusted accordingly.
• Exchanges are subject to product availability.
• Summer items can only be exchanged for summer items, and winter items can only be exchanged for winter items.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please inform us within 3 days of receiving your order. Once the issue is verified:

• Mimisti will arrange the exchange process.
• Return shipping charges will be covered by Mimisti.
• An appropriate replacement will be provided, subject to availability.

Please share clear pictures or videos of the issue when submitting your request.

How to Request an Exchange

To start your exchange, please contact us within 3 days of receiving your order with:

• Your Order ID
• Reason for the exchange
• Preferred replacement size/product, where applicable
• Clear pictures/videos, if applicable

Once your request is received, our team will guide you through the process and keep you updated until your exchange is resolved.

Please note: The 3-day period applies to informing Mimisti and initiating your exchange request. Requests submitted after this period will not be eligible for exchange.