Frequently Asked Questions (FAQ) ♡
Find answers to common questions about orders, delivery, payments, exchanges, and more. If you still need help, feel free to contact our team — we're always happy to assist you.
Orders
How do I place an order?
Shopping with Mimisti is simple. Browse through our collection, select your favorite outfit, choose the required size, and click "Add to Cart."
Once you are ready, proceed to checkout, enter your details, and complete your order.
When will my order be confirmed?
Once your order is successfully placed, you will receive an order confirmation. Our team will start processing your order after confirmation.
Can I make changes or cancel my order after placing it?
We process orders quickly, so changes or cancellations are only possible before your order is dispatched. Once your order has been shipped, changes cannot be made.
What payment methods do you accept?
We currently offer:
- Cash on Delivery (COD)
- Bank Transfer (if available)
More payment options may be added in the future.
Do I need an account to place an order?
No, you can place an order without creating an account. However, creating an account helps you track your orders and manage your details easily.
Shipping & Delivery
Do you deliver all over Pakistan?
Yes! We deliver nationwide across Pakistan through trusted courier partners.
How long does delivery take?
🚚 Karachi: Up to 5 working days
📦 Other Cities: Up to 7 working days
Delivery times may vary during sales, public holidays, or due to unexpected courier delays.
How much is the delivery fee?
Delivery charges are calculated at checkout based on your location.
We also offer FREE Delivery during selected promotions.
How can I track my order?
Once your order is dispatched, you will receive your tracking details through the provided contact information.
What happens if I am unavailable during delivery?
The courier may attempt another delivery or contact you to arrange a suitable delivery time.
Sizes & Products
How do I choose the right size?
Each product includes a detailed size guide. We recommend checking measurements before placing your order.
If you need help choosing a size, feel free to contact us — we'll be happy to guide you.
Are Mimisti outfits comfortable for kids?
Absolutely! Comfort is our priority. We carefully select soft, breathable, and kid-friendly fabrics designed for little ones to move freely and comfortably.
Will I receive the exact product shown in the pictures?
Yes! We use real product images. However, slight color differences may occur due to lighting conditions or different screen settings.
Exchange & Refunds
Can I exchange my order?
Yes, we offer exchanges within 7 days of receiving your order, provided that:
- The item is unused and unwashed
- Original tags are attached
- Product is in its original condition
Do you offer refunds?
Refunds are only applicable in cases where:
- You receive the wrong item
- You receive a damaged product
- Your order cannot be fulfilled due to stock availability
Approved refunds are processed within 5-10 working days.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order with:
- Order number
- Clear pictures of the item
Our team will review and resolve the issue as quickly as possible.
Contact Us
How can I contact Mimisti?
We're always happy to help. ♡
💬 WhatsApp: 0311 1575092
✉️ Email: mimisti.store@gmail.com
📸 Instagram: @mimisti.pk
Our team will respond as soon as possible during business hours.